There are no traffic jams along the extra mile.

Roger Staubach
Contact Us
A
Sydney (Head Office)
15-17 William Street, Alexandria NSW 2015
P
1300 837 835 (1300 VERTEL)

Make An Enquiry

Going above and beyond in the design, delivery, management and maintenance of critical services

It’s not hard to get caught up with the amazing technology that makes up the telecommunications and ICT industries. As technologists, we too love the flashing lights and cool tech of the newest and smartest gadgets.

The problem arises when you make the mistake of thinking that it is the technology you are buying. It’s not. You are actually buying a service; a service that enables you to achieve some sort of ‘value-creating outcome’ for your businesses.

The other thing we know is that it’s people, not technology, that really differentiate the quality of services and ultimately, enable better business outcomes.

We’ve invested heavily in the recruitment, training and development of our people involved in engineering, technical and customer service roles. Our mantra is to go ‘above and beyond’ in servicing you, our customer.

We’re particularly focused on excelling in the two ‘moments of truth’ of our business. When we first deliver a service to you. And when we have to deal with a service fault, problem, incident or planned event.

We offer a wide range of professional services from consulting and design of major infrastructure projects, ongoing maintenance and support of networks, services and site facilities. We’re happy to work with you on a project basis or as part of a long-term engagement. Our objective is to provide you with expert insights into how real value can be created in your organisation from well performing telco and ICT services.

STRATEGY AND CONSULTING

Independent consultancy and strategic reviews on fixed and mobile networks, site facilities, video, voice and data applications / services.

DESIGN AND CONFIGURATION

The design and configuration projects on a broad range of fixed and mobile network services. Includes creation of detailed cost models for desired service outcomes.

DELIVERY AND COMMISSION

Experienced project management of delivery and commissioning of network services and site facilities. We undertake one-off projects as well as ongoing ‘infrastructure refresh’ works.

OPERATIONS AND MANAGEMENT

NOC and Service Desk utilises modern BSS / OSS systems and ITIL framework for service excellence. Well-defined SLAs for outsourced management, response and restore outcomes.

SECURITY AND ASSURANCE

Highly-skilled team focusing on network security and assured application performance. Provision of managed security services and planned / adhoc support.

MANAGED HARDWARE

Eliminate the hassle of owning your own hardware with a fully-managed OPEX approach. Outsource the complexity of hardware ownership and maintenance. Buy the service outcomes instead.

Our Services
PROSERVE INFRASTRUCTURE

Design, commissioning, maintenance and management of wireless site infrastructure and related telco facilities. We also undertake consultancy, site acquisition and management projects for the organisations with critical network requirements.

PROSERVE NETWORK

Full range of design, commissioning, maintenance and management of a mobile and fixed wireless networks. Includes management of switch and router hardware and integration of SD-WAN and Cloud based infrastructure and services.

PROSERVE SUBSCRIBER

Consultancy, configuration, installation, management and repair of a wide range of wireless subscriber hardware and devices including two-way radio units, mobile data terminals, mobile devices, routers, WLAN access points, tracking devices and peripherals.

Enquire Now