PACC
PACC explained...
We understand that every customer support needs are different.
That is why Vertel has devised a unique relationship classification methodology - PACC (Partner, Associate, Client, Customer) ensuring that you receive the appropriate level of services and support.
PACC allows us to focus on you, whilst you concentrate on your core business.
Partner
A partner will work with us in setting and working towards the achievement of a set of common business objectives. Include Utilities, Service Providers, Solution Integrators, Resellers and Technology manufactures
Associate
An associate will value our ability to determine and provide innovative communication solutions that help them achieve their business strategies / objectives. Include Public Sector, Education, large corporate and specialist consultants
Client
A client will value our ability to meet the well documented and standardised service level agreements that underpin our offerings. Include a broad range of businesses and government agency’s
Customer
A customer will value our simple and well defined service offerings, requiring minimum interaction and hassle free way of dealing with our organisation. Include: all customers that require a quality services supported by comprehensive standard levels of service
Expertise on – Anything Anywhere Everytime
Australia's largest private wireless network provider
We own and operate more than 150 sites and have access to a portfolio of over 3,000 partner sites throughout Australia.
