Maintenance

Every business is different. Which is why we have a comprehensive range of maintenance and support packages designed to suit your specific needs.

Whether it’s reporting a fault or conducting preventative maintenance, provisioning a new site or adding an extra service, our team are on hand to respond quickly. This obviously extends to technical specialists, to address more complex requests or issues.
One of the advantages of dealing directly with the Carrier Provider is that you can access help on all your wireless service issues from a single source. It removes the frustrating need to deal with multiple service providers and varying contact centre quality levels.

Key points

  • Directly relationship with a leading Carrier provider
  • Multiple service support options
  • Direct access to technical and product specialists
  • Industry experts in converging wireless networks – Sites, Radio & Fixed Networks, Hardware and applications
  • Dedicated Service delivery resource to document and report on your specific SLA’s
  • Formal Touchpoint Program conducted by our service division designed to continually measure service KPI’s and improve support
  • We are continually reviewing our service guarantees, rebates and discount structures

Vertel Site City pointAustralia's largest private wireless network provider

We own and operate more than 150 sites and have access to a portfolio of over 3,000 partner sites throughout Australia.

Find out more about Vertel’s networks