Touchpoint Program
The purpose of the Touchpoint program is to maintain regular contact with our PACC (Partners, Associates, Clients and Customers), identify issues, enhance service and capture feedback to measure how we are doing.
The program defines minimum contacts for the lifecycle of each contract and begins at the time the contract is signed.
Touchpoint Feedback
All activity is be logged under TPP in CRM and pre-defined CRM reports enable the business to access information at any time. Specific PACC feedback and/or issues is addressed and/or escalated immediately by phone & email.
Net Promoter Score (NPS)
A NPS is calculated quarterly to measure PACC satisfaction based on their Service
Delivery experience as well as scheduled contact.
- Provisioning, Deployment and handover of Service (One off)
- Scheduled Monthly, quarterly and Annual calls (service dependent)
- Repairs/Installs/Faults (After each occurrence)
Australia's largest private wireless network provider
We own and operate more than 150 sites and have access to a portfolio of over 3,000 partner sites throughout Australia.
