Service Desk

Service Desk

Modern communications solutions based on leading-edge technology are extraordinarily complex and heavily dependent on strong operational support.

When spread across state borders, time zones, with differing infrastructures, the task can become daunting.

With Vertel you can be confident that the right processes, people and technology are in place to keep your business and IT aligned. By adopting the IT Infrastructure Library (ITIL) Service Management best practices, we fully support your IT organizational functions. That means your business can perform at its best because your communications are operating at their peak.

Our dedicated service center is manned 24/7/365 by qualified personnel with the backing of in-house technical engineering specialist. Increasingly, we're providing proactive rather than reactive support. We aim to prevent problems and faults by monitoring your network and ensure service is delivered to the agreed SLA.

This quality and consistency of service is achieved by having the right people and processes. We also recognise the importance in conducting regular and thorough internal maintenance of all our network infrastructure and sites we have made a significant investment in the associated Carrier grade security & monitoring applications.

Key points:

• Tier 1 carrier grade network and security networks and applications
• We adopt ITIL methodologies and are currently working towards full accreditation
• Comprehensive business continuity strategy
• 24/7/365 monitoring and management
• Multiple Alarms and Alerts.
• Guaranteed carrier grade SLA’s
• Quality standard for ISO20000 and MEF accreditation underway