Our Difference

Our Difference

Vertel are committed to become the private wireless networks provider of choice for enterprise and government organisations that value - innovation, service excellence,  and partnering.

The following five aspects of our business differentiate us in the market and define our niche approach to business:

1. Well Defined Relationship Types and Clear Expectations

We work hard to understand the requirements and expectations of those companies we deal with. Each of the entities that we deal with are segmented and categorised by their different buying behaviours, perspective of the value that we deliver to their business and expectation as to what we are required to deliver to them.

2. Personalised and Managed Points of Contact

While towers, base stations, radio frequencies, routers and switches make up the services that we provide, our ability to meet and exceed your expectations is based upon having personalised and managed points of contact between our businesses.
We match our people and processes within our business to those of yours - based upon the above relationship type definitions. Our ability to successfully provide you with relevant and reliable services is dependant on having the right people with the right skills, tools and attitudes speaking with the right people inside your organisation.

3. Industry Focus and Knowledge

We don't plan to be all things to all people. We have an established track record in providing excellent service to niche industries, including Property and Construction, Carriers and Service Providers (power and water, telecommunication carriers / utilities), Transport and Logistics, Communities and Government and Creative Industries.
Over time, we have built a deep knowledge of these segments, their business drivers, challenges, threats and opportunities. Through this knowledge we aim to provide tailored solutions that provide you with solutions that facilitate your business success.

4. Relevant and Reliable Services

It's our expertise and experience with technology that enables us to provide you the solution that will best support your business. Our ability to keep and grow our user base comes down to our ability to meet and exceed the expectations set for the services that we provide.

A key element of our account management is reviewing and discussing with our Business Partners to ensure that we meet service levels and advise on any changes or improvements to your solution.

5. Delivering the Bundle

Our overall objective as a niche player in the market is to provide a broad range of bundled services to organisations that consider information technology and communications to be a major strategic driver of their business success. Our aim is to provide end-to-end services for our high level Business Partners and, over time, to become their technology partner. This implies a technology outsourcing model, whereby we take on the risk and management in the delivery of reliable and relevant services to our selected Business Partners.